FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

Q: Are you trading company or manufacturer?

A: We are factory.

Q: What do I need for offering a quote?

A: Please provide us order quantity, application, pictures, detailed specifications, samples or drawings (with material, dimension, tolerance, surface treatment and other technical requirement etc.),. Then we will quote the best price within 2 days if there’re not too many items.

Q: What is your MOQ?

A: MOQ depends on our client’s needs , the specific product and the prices you can accept, besides, we welcome trial order before mass-production. Just ask our sales for each specific product and we will let you know the general MOQ for the item, or you can let us know your order quantity, we will let you know how to handle it and its relative price level.

Q: How to confirm the quality with us before starting to produce?

A: 1) We can provide samples and you can choose one or more, and then we make the quality according to that.

2) Send us your samples, and we will make it according to your quality.

3)Please send us your detailed quality requirements or inspection standards before mass production.

Q: How to solve the quality problems after sales?

A: After you receive the goods, if there’s any quality problem with it within our quality guarantee period, take photos of the problems or provide effective evidence and send to us, after we confirm the problems, within three days, we will make a satisfied solution for you or we will send you qualified goods asap for compensation.

Q: What kind of payment terms do you accept?

A.: T/T, L/C etc.

Q: Is it possible to know how is my product going on without visiting your company?

A: We will offer a detailed products schedule and send weekly reports with digital pictures and videos which show the machining progress.

Q: If you make poor quality goods, will you refund our fund?

A: We make products according to drawings, quality standards or samples strictly until them reach your 100% satisfaction. And actually we won’t take a chance to do poor quality products. We are proud of keeping the spirit of good quality. In case any loss due to the poor quality of our goods, we will be responsible.

Q: How long is your delivery time?

A: 5-10 days if the goods are in stock. or 30-45 days if the goods are not in stock,  according to quantity and products.

Q: If we don’t have drawing, can you make drawing for me?

A:  Yes, we make the drawing of your sample and duplicate the sample.

Q: How can I get a free sample to confirm the quality?

A: 1. Free sample:

        Regular specimen models (and cost less than $10) you can get free samples, just pay for the freight.

      If total samples cost is more than $10 US dollars, sample payment will be needed.

2. Customized sample:

        Please give me your design, but you need pay for the sample fee and freight.

       And we will return back the sample fees when we produce cargo.

Q: Are you able to do custom labeling and packaging to our specification?

A: Logo printing and customized packaging is available

Q: Can you make OEM product?

Yes,we can make OEM and ODM

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